COUNTERFEIT PRODUCT REPORTING CENTRE Protecting Every Bottle. Protecting Every Customer.

WHY THIS MATTERS

Trust takes years to build.

One counterfeit product can damage that trust.

That's why we take product authenticity seriously.

Every genuine FUNDAI bottle should deliver the same quality, experience and confidence our customers expect.

Together, we can help ensure that standard never changes.

HOW TO IDENTIFY A GENUINE FUNDAI PRODUCT

Before purchasing, please check the following:

• Purchase only from an Authorised FUNDAI Retail Partner.
• Ensure the bottle is factory sealed.
• Do not purchase bottles that appear leaked, puffed, swollen or damaged.
• Verify that the packaging appears professionally printed.
• Check the manufacturing, batch and expiry information.
• Ensure the bottle has not been tampered with.
• When in doubt, verify the retailer through our Official Store Locator.

WHEN SHOULD YOU REPORT A PRODUCT?

Please contact us if you notice any of the following:

If you're unsure, we'd still be happy to review it.

• Store not listed in our Official Store Locator.
• Suspected counterfeit product.
• Bottle appears tampered with.
• Broken factory seal.
• Leaking bottle.
• Swollen or puffed bottle.
• Damaged packaging.
• Incorrect or suspicious labelling.
• Missing batch information.
• Poor print quality.
• Product quality concerns.
• Any other unusual observation.

REPORTING HELPS EVERYONE

Your report may help us:

Protect other customers.

Investigate unauthorised sales.

Improve product traceability.

Strengthen our authorised retail network.

Maintain the quality experience customers expect.

Every report is valuable.

HOW WE REVIEW REPORTS

Every report submitted through this page is reviewed by our team.

Where additional information is required, we may contact you for clarification.

If appropriate, we'll investigate the matter further and take suitable action.

Thank you for helping us protect the integrity of the FUNDAI brand.

NEED IMMEDIATE ASSISTANCE?

If your concern relates to product safety or quality, please contact our Customer Care team directly.

We'll do our best to assist you as quickly as possible.

OUR COMMITMENT

Every genuine FUNDAI bottle should deliver the experience we proudly stand behind.

By reporting suspicious products, you're helping us protect customers, retailers and the reputation of the FUNDAI brand.

Thank you for standing with us.

Authenticity builds trust.

Trust builds great brands.

Together, let's protect both.

FUNDAI™