RETURNS, REPLACEMENTS & REFUNDS
At FUNDAI, every bottle is prepared with care and handled with attention before it reaches you.
If something doesn't meet the quality standards we promise, we'll do our best to assist you promptly and fairly.
This policy explains how returns, replacements and refunds are handled for purchases made through official FUNDAI channels, where applicable.
OUR COMMITMENT
Customer trust is our highest priority.
If an issue arises due to product quality, damage during delivery or an order fulfilment error, we encourage you to contact us as soon as possible.
Our team will carefully review every genuine request.
BEFORE ACCEPTING DELIVERY
When receiving your order, please take a moment to check:
- Outer packaging
- Factory seal
- Product quantity
- Visible damage
- Leakage
- Wrong product
If you notice any visible issue, please inform the delivery representative where possible and contact our Customer Care team promptly.
ELIGIBLE FOR REVIEW
Requests may be considered where applicable for situations such as:
- Incorrect product received.
- Damaged product received.
- Leakage during transit.
- Missing items in the order.
- Manufacturing defect.
- Product delivered in unsuitable condition.
- Delivery-related damage.
Each request is reviewed individually.
PRODUCTS THAT MAY NOT BE ELIGIBLE
For food safety and hygiene reasons, returns may not be accepted for products that have:
- Been opened.
- Been consumed.
- Been improperly stored after delivery.
- Been intentionally damaged.
- Passed the applicable reporting period after delivery.
Unless required under applicable consumer protection laws or where a verified quality issue exists.
REPORTING AN ISSUE
To help us investigate quickly, please provide:
- Order Number
- Batch Number (if available)
- Clear photographs of the product
- Photographs of the packaging
- A brief description of the concern
Providing complete information helps us resolve your request faster.
REPLACEMENTS
Where appropriate, we may offer a replacement product after reviewing your request.
Replacement availability may depend on:
Product availability.
Delivery location.
Nature of the issue.
Operational feasibility.
REFUNDS
Where a refund is approved, it will generally be processed through the original payment method used during purchase, subject to applicable payment processing timelines.
The exact time required for the refund to reflect may vary depending on your payment provider or financial institution.
BULK & BUSINESS ORDERS
Corporate, hospitality, institutional and bulk orders may follow customised commercial terms agreed at the time of purchase.
Please refer to your business agreement or contact your account representative for assistance.
QUALITY CONCERNS
If you believe the product quality does not meet the standards promised by FUNDAI, please contact us immediately.
Our Quality Team carefully reviews every genuine concern because continuous improvement begins with customer feedback.
HOW TO CONTACT US
If you require assistance regarding:
Returns
Replacements
Refunds
Damaged Deliveries
Product Quality
Wrong Deliveries
Our Customer Care team will be pleased to help.
BUTTON
- *Contact Customer Care**
OUR PROMISE
Every concern deserves attention.
Every customer deserves respect.
Every bottle deserves accountability.
That's our commitment.
FINAL MESSAGE
We sincerely hope every bottle creates a memorable experience.
If something falls short, we'll do our best to make it right.
Thank you for choosing FUNDAI.
CTA
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